Tips 2018-03-11T06:58:32+00:00

Shenzhen Minray Products Ltd., Co.  Warranty Statement:

 

  1. Solar energy products

All products have two years of free maintenance (excluding delivery costs) within the warranty period for quality problems, given that item is not damaged due to user’s negligence. Free round-trip shipping within two years of use. After two years, customers only need to bear the return shipping fee.

Damages due to improper use will be charged maintenance costs and all shipping costs.

  1. Casual backpack products

All products in our shop have one year free maintenance (excluding delivery costs) within the warranty period for quality problems, given that item is not damaged due to user’s negligence. Free return shipping within the one year warranty. Past the one year warranty period, customers only need to bear the return shipping fee.

Damages due to improper use will be charged maintenance costs and all shipping costs.

  1. Customized products

All products have lifetime warranty (excluding delivery costs) for quality problems, given that item is not damaged due to user’s negligence. Free shipping for the first two years. After two years, customers only need to bear the return shipping fee.

Damages due to improper use will be charged maintenance costs and all shipping costs.

Online order instructions

  1. Before ordering online, you have to clear your request with us, and confirm with our online sales representatives.
  2. For customized products, once the material is ordered, it cannot be changed. Please be sure to prepare the information before ordering; including fabrics, hardware, patterns, logo, etc.

Website content copyright notice

All contents of this website belong to Shenzhen Minray  Products Ltd., Co. Any copyright infringements will be investigated for legal responsibility.

This website contains brand pictures which are released by Shenzhen Minray Products Ltd., Co. for reference only.

If you have any questions, please contact us!